How do I cancel my booking?

• Start-up cancellation + info costs / refund

  Start cancellation process Please send an email to contact@yoonly.eu to cancel your trip. Please include the following information in this: Booking ID, Name + First name, reason for cancellation & SkiZen insurance yes/no. Eventual cancellation fee Please note, your cancellation file will not be started until you have paid at least a sufficient travel balance to cover the applicable cancellation fee. Until then, no cancellation file will be created and no refund will be made. This is impSome readers

• Substitute for my cancellation

  Can't leave on a trip yourself, but found someone who can and wants to go along in your place? Absolutely right. It is completely free to have yourself replaced, even without cancellation insurance. Conditions Any replacement must be notified by e-mail to contact@yoonly.eu at least 7 days before departure. Depending on the date you replace yourself, your replacement still has the option to change certain travel components: More than 30 days before departure: Your substitute can takeSome readers

• Right of renunciation

  Consumers do not have the right to abandon a purchase Although Article 47 of the Act on Market Practices and Consumer Protection in Distance Selling provides for a period of 14 calendar days for the consumer to renounce the contract, this right of withdrawal does not apply to contracts concluded via the website. Indeed, pursuant to the Royal Decree of 18 November 2002, distance contracts concerning services for accommodation, transport, the restaurant business and leisure activities arSome readers