SkiEUR travel and assistance insurance covers the interruption of your stay, repatriation costs and medical expenses (outside the country of residence).

For more information, please consult the insurance contract.

Click here to read more about what to do when you have an accident.

**If you have an accident during your stay and you have taken out SkiEUR insurance with Yoonly, these are the steps to follow:

Repatriation and medical expenses at VYV Assistance

In case of an accident requiring repatriation (snowmobile, helicopter, ambulance, etc.) and/or medical expenses, call the VYV Assistance emergency service immediately at +33 5 25 53 03 51.

Describe the situation and give as much information as possible. Your full name, the email address linked to your booking, as well as your booking number (or your insurance membership number) will be requested.

After this phone call, your case will be handled by VYV Assistance. The insurer will inform you of the next steps to follow.

Compensation of stay interruption with Neat

In case of an accident that prevents you from skiing or snowboarding, the SkiEUR insurance covers rental equipment and skipass for the days you cannot ski.

After the accident, open your claim with Neat within 5 days (website link by clicking here). Your full name, the email address linked to your booking, as well as your booking number (or your insurance membership number) will be requested.

Once your file is opened, you are not obliged to complete your file within 5 days.

To complete your claim, simply follow the suggested steps. You will be asked for the invoice for the interruption of your stay. To receive this invoice, please contact Yoonly's customer service department by phone on +32 2 808 25 70 (BE) +31 208 080 717 (NL) or by email at contact@yoonly.eu.

Save all your invoices and proofs that will be used to activate your insurance. We recommend you take a photo of them so you don't lose anything!

We wish you a good recovery!

Updated on: 07/10/2025