Consumers do not have the right to abandon a purchase

Although Article 47 of the Act on Market Practices and Consumer Protection in Distance Selling provides for a period of 14 calendar days for the consumer to renounce the contract, this right of withdrawal does not apply to contracts concluded via the website.

Indeed, pursuant to the Royal Decree of 18 November 2002, distance contracts concerning services for accommodation, transport, the restaurant business and leisure activities are excluded from this possibility under certain conditions.

This exception for the tourism sector was prompted by the specificity of the services provided in this sector and is in line with the European regulation on distance selling, which also provides for an exception for services relating to accommodation, transport, the restaurant business and leisure.

Yoonly provides an exception for this to give customers 24 hours to cancel their booking free of charge. This is because after a booking is confirmed for 24 hours, Yoonly automatically incurs charges such as applying for personal insurance. If you fall outside this time frame, you will unfortunately have to follow the standard cancellation procedure.