Articles on: General

Login/password issues

Error message when logging in / entering password
The password must meet the following characteristics:
min 10 characters
min 1 capital letter
min 1 digit
min 1 special character
Caution: Some special characters such as the low dash (_) are currently not recognised as special characters. So if you still get an error message, try another special character first.

Password strip invalid
This can mean two things:
Password does not meet the 4 rules above
Password creation/reset link is too old and therefore no longer works

If you still have problems logging in, please contact customer care via live chat or via e-mail (

Updated on: 10/10/2022